Note 11-04-2026 11:32 AM

Summary of Neglect and Failure of Care at Phoenix Rehabilitation & Nursing Center.I 

This summary outlines the significant lapses in medical care, oversight, and administrative responsibility during my fifteen‑month stay at Phoenix Rehabilitation & Nursing Center (“Phoenix”). The information below is based on my direct experience and repeated attempts to obtain appropriate medical evaluation and treatment.

1. Admission and Stated Purpose of Placement

I was admitted to Phoenix because I was unable to walk and required orthopedic evaluation and rehabilitation. The facility represented itself as capable of providing rehabilitation services, and its name (“Rehabilitation & Nursing Center”) reinforced that expectation.

From the outset, I made clear that my primary medical need was orthopedic assessment and a treatment plan for my knee, which had left me non‑ambulatory.

2. Complete Absence of Orthopedic Care

Despite the stated purpose of my placement, Phoenix failed to provide even the most basic orthopedic care:

• I did not receive a single orthopedic consultation for a year during the entire fifteen‑month stay.

• I was never examined by a physician who evaluated my knee or mobility impairment.

• Aside from one X‑ray, no diagnostic imaging, follow‑up, or specialist referral was ever arranged.

• I received no treatment plan, no physical therapy with measurable goals, and no interventions such as wrapping, injections, or mobility‑related care.

This represents a total failure to provide the core service for which I was admitted.

3. Pattern of Delays, Deflection, and Non‑Responsiveness

Throughout my stay, I repeatedly requested:

• An orthopedic referral

• A medical explanation for the lack of progress

• A treatment plan

• Clarification of what care was being billed to Medicaid

These requests were ignored, deflected, or met with vague assurances. No staff member, including administrators, provided a substantive response.

4. Administrator’s Admission of Inability to Provide Required CarE

When I met with the top administrator to address the one‑year delay in seeing a specialist and the absence of any medical evaluation, he abruptly stated that Phoenix “we are not a rehabilitation center, we are a nursing home”  we don’t handle the type of problem I was admitted for. 

This raises several concerns:

• Phoenix accepted me knowing it could not provide the necessary care.

• Phoenix kept me for over a year without disclosing that it lacked the capability to treat my condition.

• Phoenix continued to bill Medicaid for services it was not providing.

• Staff, including the administrator, were aware of the issue but never informed me or arranged a transfer to a facility that could provide appropriate care.

When I pointed out that the facility advertises itself as a rehabilitation center, the administrator ended the conversation and rushed me out of his office. His anger clearly visible.

5. Billing Concerns and Possible Misrepresentation

Despite providing no orthopedic care, Phoenix continued to bill Medicaid for my stay. At no point did the facility:

• Explain what services were being billed

• Provide documentation of a treatment plan

• Justify the continued medical necessity of my placement

• Notify me of any change in my condition or care plan

Near the end of my stay, I was told that Phoenix “could no longer bill Medicaid” and that I should “go on disability,” despite no change in my medical status and no explanation of what had been billed for the previous fifteen months.

6. Impact of NeglecT

The lack of orthopedic evaluation and treatment resulted in:

• Prolonged immobility. Deepening depression and anxiety.

• Loss of time, function, and opportunity for recovery

• Continued dependence on pain medication without addressing the underlying condition

• Emotional distress and loss of trust in the facility’s ability to provide care

• Potential long‑term damage due to the absence of timely intervention. Loss of family and friends with complete disconnection with society.

7. Summary of Key Failures

Phoenix Rehabilitation & Nursing Center:

• Accepted me for rehabilitation but never provided rehabilitation

• Failed to arrange any orthopedic evaluation for over a year

• Provided no treatment plan and no meaningful medical oversight

• Ignored repeated requests for care and clarification

• Admitted, after more than a year, that they “do not handle” the condition they were billing Medicaid to treat

• Continued billing Medicaid despite providing none of the services that justified my placement

• Attempted to shift responsibility onto me by suggesting disability enrollment rather than addressing their own failure

Just tell me which direction you want to go.

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