Jobs - Research report | Heuristics | Features | Desired outcomes
Numbering | User Statement | Big Picture Problem | Big Picture Problem | Heuristic Violated | Severity Rating (1-5) | Actionable Recommendation | Feature |
|---|---|---|---|---|---|---|---|
1 | "It takes forever to find the right project files. Can we get a faster way to filter through everything?" | Difficulty in quickly locating specific files or jobs among large volumes of data | Difficulty in quickly locating specific files or jobs among large volumes of data | Visibility of System Status | 4 | Implement a dynamic search feature with filters and sorting options to enhance data visibility. | Search and filtering options |
2 | "I need to know the status of my data transfers, including any errors that might have occurred along the way." | Lack of transparency and traceability for data operations | Lack of transparency and traceability for data operations | Error Prevention | 3 | Integrate real-time status updates and error reports into the system's dashboard. | Detailed job info |
3 | "Mistakes happen. We should be able to change file details after they've been uploaded." | Inability to correct or update file information post-upload | Inability to correct or update file information post-upload | Flexibility and Efficiency of Use | 3 | Enable editable metadata fields in file details to allow post-upload modifications. | Editable metadata |
4 | "How can I tell if the data is ready to use at our other sites?" | The need to monitor the progress of data being made readily available across different locations | The need to monitor the progress of data being made readily available across different locations | Visibility of System Status | 3 | Develop a feature that shows hydration status and progress across different sites. | Hydration status |
5 | "Some data deliveries are more urgent. I wish there was a way to prioritize certain jobs over others." | Managing the execution order of tasks where some jobs may be more urgent | Managing the execution order of tasks where some jobs may be more urgent | User Control and Freedom | 4 | Implement a prioritization feature for jobs, allowing users to manually adjust the execution order. | Prioritize job option |
6 | "I accidentally canceled a job last time. We should have a confirmation step." | The need for user confirmation to prevent accidental job cancellations | The need for user confirmation to prevent accidental job cancellations | Error Prevention | 4 | Add a confirmation step or modal before the cancellation of any job. | Cancel job modal |
7 | "I'd like to have quick actions available for each job, but only when I need them." | Streamlined access to actions for completed jobs without cluttering the interface | Streamlined access to actions for completed jobs without cluttering the interface | Aesthetic and Minimalist Design | 3 | Introduce a kebab menu for each job, revealing actions only when needed. | Kebab menu options for finished job |
8 | "I waste a lot of time trying to find specific files." | Difficulty in locating specific files or jobs | Difficulty in locating specific files or jobs | Visibility of System Status | 4 | Improve search functionality with advanced filters and clear categorization. | Search and Filtering Options |
9 | "Once I create a job, I can't seem to make any changes." | Need for job tracking and modification | Need for job tracking and modification | Flexibility and Efficiency of Use | 3 | Allow users to edit job details even after creation via an editable job modal. | Editable Job # in Job Modal |
10 | "How do I let my team know when a job is done?" | Communication gaps in job progress and issues | Communication gaps in job progress and issues | Match between System and the Real World | 3 | Create a notification system to alert team members when jobs are completed or require attention. | Notify Teammates Popup |
11 | "I need a quicker way to manage and monitor my jobs." | Inefficient job management and oversight | Inefficient job management and oversight | Visibility of System Status | 3 | Implement a floating bar or dashboard for real-time job management and monitoring. | Job Floating Bar |
12 | "Our workflows are so different; we can't use a one-size-fits-all approach." | Inflexible job setup leading to operational inefficiency | Inflexible job setup leading to operational inefficiency | Consistency and Standards | 3 | Introduce customizable workflow fields to accommodate varying operational needs. | Customizable Workflow Fields |
13 | "I'm tired of setting up the same job settings every time." | Time-consuming job setup for repeated tasks | Time-consuming job setup for repeated tasks | Flexibility and Efficiency of Use | 4 | Develop a feature for saving job configurations for future use to expedite setup. | Saved Configurations for Jobs |
14 | "Scheduling jobs should be easier than this." | Complex scheduling not meeting user needs | Complex scheduling not meeting user needs | User Control and Freedom | 4 | Design a more intuitive and simplified interface for scheduling jobs. | Scheduled Jobs Interface |
15 | "Critical jobs should be processed first, but I can't control that." | Managing job queue priorities | Managing job queue priorities | User Control and Freedom | 4 | Allow users to set and adjust priorities for job queues to better manage workflows. | Job Prioritization Options |
16 | "I wish the system could automatically handle regular tasks." | Manual intervention for repetitive tasks | Manual intervention for repetitive tasks | Flexibility and Efficiency of Use | 4 | Automate repetitive tasks with a recurring job scheduling feature. | Recurring Job Scheduling |
17 | "Once a job is in the system, it's a pain to update its details." | Lack of control over job details post-creation | Lack of control over job details post-creation | User Control and Freedom | 3 | Enable post-creation editing of job details to offer more control to users. | Job Creation and Editing |
18 | "I can never find the files I need quickly; it's like looking for a needle in a haystack." | Difficulty in locating specific files or jobs due to lack of organization or too much data. | Difficulty in locating specific files or jobs due to lack of organization or too much data | Visibility of System Status | 4 | Enhance search and filtering options to improve data organization and ease of access. | Search and Filtering Options |
19 | "I wish I knew right away when a job didn't go through so I could fix it immediately." | Lack of immediate awareness when a job fails, leading to delays in resolution. | Lack of immediate awareness when a job fails, leading to delays in resolution | Error Prevention | 4 | Implement immediate notifications for job errors to facilitate prompt action. | Job Error Notifications |
20 | "Scheduling the same job over and over again every week is such a time sink for me." | Inability to efficiently plan and automate recurring tasks. | Inability to efficiently plan and automate recurring tasks | Flexibility and Efficiency of Use | 4 | Introduce advanced scheduling options for automating and managing repetitive jobs. | Advanced Job Scheduling |
21 | "Each client has different needs, and I can't adjust the job settings once it's created." | The need for flexibility to change job settings due to varying requirements. | The need for flexibility to change job settings due to varying requirements | Consistency and Standards | 3 | Provide options to edit job parameters even after job creation to adapt to different client needs. | Editable Job Parameters |
22 | "We need a way to alert the team when a job is complete or if it needs attention." | Inadequate communication channels for updating teams about job status. | Inadequate communication channels for updating teams about job status | Match between System and the Real World | 3 | Implement a team notification system to keep all members updated on job statuses. | Team Notifications |
23 | "When something goes wrong, I need to know how serious the issue is so I can prioritize my workflow." | Difficulty in prioritizing issues when multiple jobs fail. | Difficulty in prioritizing issues when multiple jobs fail | Visibility of System Status | 4 | Introduce error severity indicators to help users prioritize issues effectively. | Error Severity Indicators |
24 | "I have to spend hours figuring out what went wrong because I can't see the job's execution history." | Challenges in troubleshooting without detailed job execution data. | Challenges in troubleshooting without detailed job execution data | Help and Documentation | 3 | Provide downloadable logs with detailed job execution history for troubleshooting. | Downloadable Logs |
25 | "I'm not sure how to initiate data migration." | Confusion in starting the migration process. | Confusion in starting the migration process | User Control and Freedom | 3 | Create a user-friendly interface with clear instructions for initiating data migration. | Implemented a user-friendly interface for initiating data migration with clear instructions. |
26 | "How do I know if the data hydration process worked?" | Lack of feedback on hydration task completion. | Lack of feedback on hydration task completion | Visibility of System Status | 3 | Offer real-time notifications and status updates on hydration tasks to ensure transparency. | Introduced real-time notifications and status updates for hydration tasks. |
27 | "Setting up replication is too complex." | Complexity in configuring replication jobs. | Complexity in configuring replication jobs | Consistency and Standards | 3 | Simplify the replication setup process with a guided wizard and preset templates. | Simplified replication setup with a guided wizard and pre-set templates. |
28 | "I accidentally deleted important data during backup." | Risk of data loss during backup operations. | Risk of data loss during backup operations | Error Prevention | 4 | Add safety checks and confirmatory prompts to prevent accidental data deletion during backup. | Added safety checks and confirmation prompts before performing backup operations. |
29 | "I can't tell when data is archived or needs to be recalled." | Uncertainty about archive status and recall needs. | Uncertainty about archive status and recall needs | Visibility of System Status | 3 | Develop a dashboard that clearly displays archive status and facilitates easy recall processes. | Developed a dashboard that displays archive status and simplifies the recall process. |